Female high school softball player in black uniform standing on 2nd base with huge smile.

FAQs


Have questions about Sideline Media? You’ve come to the right place! Below, we’ve answered some of the most common questions about our services, booking, and more. If you don’t see your answer here, feel free to reach out—we’re happy to help!

FAQs


Have questions about Sideline Media? You’ve come to the right place! Below, we’ve answered some of the most common questions about our services, booking, and more. If you don’t see your answer here, feel free to reach out—we’re happy to help!

 

services, Products & Purchasing

 

Do you only cover youth and high school sports? What about adult or college sports? What about little league?

While Sideline Media specializes in youth and high school sports, we’re excited to capture memories at all levels, including little league, college, and adult non-professional sports. Please note that some restrictions may apply at the collegiate level due to NCAA and conference regulations, but we're happy to work with you to ensure you get the coverage you need.

What sports do you cover?

Sideline Media covers a wide range of youth and high school sports, including football, basketball, soccer, baseball, track and field, cheer, dance, ballet, golf, archery, chess, and more. If your sport involves action, we’ve got you covered!

Can I hire you to take pictures of my child during a game, even if the team hasn't arranged for it?

Absolutely yes! You can hire us to capture your child's game day action. However, we do need permission from the head coach to be on the sideline (there’s a bit more flexibility for soccer tournaments due to seating). If you can secure the coach's approval—and we’ll help provide resources to make that easier—we’d be thrilled to be there for you!

Can I book an individual portrait session with you, even if my team uses a different photographer or no photographer at all?

Absolutely! We’d be delighted to help you create a stunning individual portrait that showcases your personality in your uniform. Just book a session with us, and we’ll take care of the rest!

How do I book a session or coverage for a game?

Booking is easy! Click here to complete and submit our contact form, and we will get back to you ASAP! We recommend booking as early as possible to secure your spot.

Can you create a video featuring only my son or daughter during their games?

You bet! These personalized videos make fantastic gifts for family members who can’t attend every game. Please note that our video production services require a commitment to photograph and video at least three games to ensure we capture the best moments.

Can you produce a highlight video for my child to help with college recruiting?

Absolutely! We’re excited to support your athlete’s journey to collegiate sports. Highlight videos are crucial for recruiting profiles—they attract over ten times more traffic than profiles without videos. A professionally produced highlight video is essential to capture the attention of college coaches. Trust us, this isn’t a task for your iPhone or a favor from a neighbor; it needs our professional touch to stand out!

How much do you charge?

We offer various packages tailored to your needs. Pricing depends on the type of coverage or photographs you need. Simply click the "Get in Touch" button at the top of this page and we will be glad to contact you to discuss your needs and our pricing.

As part of our SM Cares program, we’re proud to offer our Game Day and mdX services at no cost to all school sports teams and youth organizations.

What payment methods do you accept, and do you have any payment plans available?

We accept a variety of payment methods including cash, ACH transfer, debit cards, and credit cards like Visa, MasterCard, American Express, and Discover. For services that meet certain minimum amounts, we proudly offer a range of flexible payment plans (some restrictions may apply).

How quickly will I receive my photos?

Game day photos are typically uploaded within 24 hours, and team and individual portraits are available shortly after the session, following any necessary editing. On average, portraits are available in your online gallery within 2 weeks following your team's mdX.

What is mdx?

mdX is Sideline Media’s exclusive media day experience designed for sports teams and athletes. We capture individual portraits of each team member using advanced technology, including green screens and professional lighting, to ensure flawless results. With reserved session times, a fully digital process, and multiple customization options, mdX creates high-quality, polished images that athletes, families, and teams will cherish for years. It’s a hassle-free, professional way to get standout portraits that truly capture the spirit of your team!

How can I access and purchase the photos?

For teams and organizations, we’re proud to partner with PhotoDay for the online delivery and sales of your photos.

For individual clients, your photos will be delivered through an online gallery via our partner, Pixieset.

Whether you’re a team or an individual, finding your photos is easy—click here to visit the Client Galleries page on our website, where we provide direct links to your galleries.

Am I allowed to share the photos you take on social media?

We encourage you to share the special memories we capture with your friends and family! You can share watermarked images directly from our online galleries on social media. If you prefer to share images without the watermark, those will need to be purchased. Additionally, some of our services and packages include a limited number of free downloads specifically for social media use. You’re also welcome to share our posts from Facebook and Instagram that may feature your athlete.

Do you offer editing or retouching services?

Yes, through Real Intelligence, we professionally edit and retouch all photos (including game day photos) to ensure they look their best. Real Intelligence means we practice the art of using a combination of tools, AI, and creative people to deliver enhanced quality, faster turnaround times, and huge cost savings. Special requests are also welcome. Additional fees may apply.

What if I’m not satisfied with my photos?

Remember that one of our core values is "We want you to absolutely, freakin' LOVE your photos!" If you’re not happy with your photos, we’ll work with you to make adjustments where possible, even retaking them when necessary. For complete details, please review our Terms of Sale.

Do you offer prints, digital downloads, or both?

We offer both prints and social media-sized digital downloads, depending on the services that are selected. We do not offer full-sized high resolution downloads in any package.

Why Can't I buy a Full-Sized High Resolution Digital?

At Sideline Media, we believe that portraits are meant to be printed and cherished, not just stored on a small screen. While we do offer social media-sized downloads in some services for easy online sharing, we don’t offer full-resolution digital downloads.

The reason is simple—we’re committed to delivering only the best. The printers we work with take great care in producing the highest quality prints, hand-retouching every image to ensure the colors, details, and overall quality are flawless. When you choose Sideline Media, you’re getting more than a photo—you’re getting a professionally crafted memory that’s designed to be proudly displayed for years to come.

And if you have a special product in mind that you’d love to see with your athlete’s photo, just reach out to us! While we can’t list every product we offer due to space limitations, there’s a good chance we can get exactly what you’re looking for. We’re committed to helping you create a lifelong memory that you and your loved ones will cherish.

Can I print my purchased digital copies at any photo lab?

No. The social media-sized downloads that we offer in our services and packages are not print quality resolution and do not include a print release.

Which photo labs do you partner with for printing?

We are proud to partner with Miller's Professional Imaging in Kansas and White House Custom Colour (WHCC) in Minnesota. Both labs are renowned in the professional photography community and have decades of experience. Depending on the specific product you order, we choose the lab that best suits the printing requirements to ensure top-quality results.

Can you provide custom products like posters, banners, trading cards, or photo books?

Yes, yes, yes, and yes! We offer an extensive range of custom products to celebrate your athlete’s achievements, including banners, posters, trading cards, and photo books. Not all items may be visible in your online gallery, but through our partnerships, we’re equipped to provide a vast array of options like cards, calendars, ornaments, key chains, water bottles, coffee mugs, wall art, buttons, magnets, and much more.

The possibilities are virtually limitless—just let us know how you’d like to preserve and cherish these memories!

I noticed an orange or white signature in the corner of my purchased photos. Is this what I paid to remove?

No, the orange initial signature in the bottom right corner is our “Artist’s Signature,” not the watermark. We view our photographs as art pieces, and each one is signed with our initials (SM) as a mark of authenticity. The actual watermark, which is lettering stating “Purchase to Remove Watermark,” is removed from all purchased photos, whether downloaded or printed.

What if my child doesn’t play or gets injured in a game I’ve booked you to photograph?

We understand these situations can be disappointing, but athlete playing time is determined by the coach and is out of our control. Game day session fees are non-refundable. However, they can be transferred to another game if Sideline Media is notified at least 72 hours in advance by email or if we are unable to attend the scheduled game.

Can you design a personalized ad for my senior athlete for the yearbook or other media? Can I add childhood photos?

Yes, we provide design services as an add-on to any of our picture packages, whether game day or portraits, and we’d be delighted to create a high-quality ad that showcases your senior for any occasion. We can include additional photos provided they meet the necessary file and size specifications.

Can I use your photos to design my own ad?

We are sorry, but no. All of our photos are copyrighted and purchasing our photos does not grant design rights, so you would not be able to use our images to design the ad yourself.

 

For coaches

 

I'm a coach, can you help create social media posts to feature my team and athletes?

Absolutely! With any of our team packages, whether for game day or portraits, we offer social media templates (as an add-on package)—like game day announcements, final scores, birthday messages, and athlete of the week features—that you can easily customize. Additionally, as a token of our appreciation, coaches receive social media download rights for all photos we capture.

How do I book a photography session with your team?
Booking a photography session is easy. Simply reach out to us through our website, email, or phone, and let us know the type of session you're interested in. We'll guide you through the process, discuss your requirements, and find a convenient date and time for your session.
Is there any charge to school teams or organizations for Game Day photos or mdX?

No, there is no charge! Sideline Media is proud to offer both Game Day and mdX sessions at no cost to school teams or organizations with at least 10 athletes. Even better, by choosing Sideline Media for your mdX experience, you’ll earn money for your team or organization through our SM Cares Give Back program. Please note that our other services, such as video production, graphic design, and live event production, are not included in this no-cost offering.

Our public school can’t use taxpayer funds for these services, but we’d like you to cover our sports. What are our options?

Many public schools we partner with fund our services through their booster clubs or by sharing the costs among parents. These options can provide a feasible solution to ensure your athletes and events are professionally covered.

Can I see a sample of your work?

Absolutely! All the photos featured on our website were captured by Sideline Media. To explore more of our favorite shots, click here to visit our portfolio. If you’re interested in viewing the videos we’ve created, click here to check out our YouTube page.

Are there any testimonials from other coaches or parents?

Yes, absolutely! You can click here to read testimonials from both coaches and parents. Just scroll down to the bottom of the page to see what they’ve had to say about their experience with Sideline Media.

Do you offer any fundraising opportunities for my school, team, or organization?

You bet we do! Through our SM Cares program, we're proud to give back to our community. Click here to read more about our Core Values, the SM Cares program, and how you can earn money for your program.

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